We recognise that many people’s circumstances change. In such an event, should you wish to cancel your subscription we ask that you notify us, in writing, or visit our website, or contact us directly. Please ensure you also notify your bank.
This needs to be done before the 20th of the month in order to be effective from the 1st of the following month. Where notification is not received by 20th of the month, we reserve the right to collect any monies outstanding in the event of this agreement not being upheld. If you wish to re-start your subscription with us you will be required
to pay the regular amount.
PROGRAMMED & BOOKABLE ACTIVITIES
Your subscription may entitle you to book classes or activities which are only bookable in advance.
If you are unable to attend such bookings you must cancel your subscription as soon as possible.
Activity/classes paid for outside of monthly subscriptions, can not be refunded.
Whilst the majority of our members, when unable to attend a class they have booked, cancel their classes in good time to allow others to book on, others just do not show up and prevent other members accessing the bookable classes. In order to maximise spaces for our members we will impose a £4 “no-show” charge for those that either fail to show up or cancel within 4 hours of the class start time unless that space is taken up by another member. Essentially, that class fee will be forfeited.
MONEY BACK GUARANTEE
A 14 day money back guarantee is offered to all new members. All monies paid in respect of the membership will be refunded in full should you for any reason wish to terminate this agreement within 14 days of joining. We reserve the right to retain any administration fee.
You can contact using any of the methods available on our contact page. Or, via email : email@example.com